Our Information and Assistance department helps seniors apply for certain state and federal programs such as L.I.H.E.A.P. (Energy assistance), SNAP (food stamps) and the Benefit Access Application (formerly known as Circuit Breaker). I&A staff also provide Medicare and Medicaid counseling/education through the Senior Health Insurance Program (S.H.I.P.). The Information and Assistance Department operates by appointment only from Monday through Friday. To schedule an appointment to meet with the Information and Assistance department, Madison County residents, please contact Kelly Chapman 618-465-3298 ext. 112 or Madisyn Wheatley at 618-465-3298 ext. 115. St. Clair County residents, please contact Missy Schmidtke at 618-234-4410 ext. 7028
SHIP is a free counseling service provided by the Illinois Department of Aging. SHIP Counselors do not sell or solicit insurance, but rather provide Medicare beneficiaries and their family members with information so that they can make informed decisions about their Medicare benefits. SHIP Counselors can answer questions about the following:
Medicare, Medicare Supplemental Insurance (Medigap), Medicare Advantage Plans (HMOs, PPOs, PFFS), prescription drug coverage, Medicare Assistance Programs (Medicare Savings Program and Extra Help from Social Security for prescription drug costs), Medicaid, Medicare claims and appeals, and beneficiary rights and guarantees. The SSP I & A Department offers this service by appointment only at both of our location. We have three full-time SHIP Counselors who can assist with your Medicare questions.
The Low Income Home Energy Assistance Program helps low income households with heating costs. Eligibility depends on household size and income. The I & A Department at SSP accepts LIHEAP applications for seniors 60+ living in Madison or St. Clair Counties who meet certain income guidelines.
This program provides a Secretary of State license plate discount and a ride free transit benefit (free bus pass) to qualifying individuals. To qualify, you must meet the following criteria:
You must be 65 years or older by December 31 of the current year or 16 - 64 years of age and totally disabled before January 1 of this year.
Your income must be less than:
$27,610 for a 1 person household $36,635 for a 2 person household
$45,657 for a 3 person household
The SSP I & A Department can assist you with completing this application. Or you can apply online. Once your application has been approved, benefits are good for two years and then you will have to renew your application.