Our Information and Assistance department helps seniors apply for certain state and federal programs such as I.H.E.A.P. (Illinois Home Energy Assistance Program), SNAP (food stamps) and the Benefit Access Application (formerly known as Circuit Breaker). I&A staff also provide Medicare and Medicaid counseling/education through the Senior Health Insurance Program (S.H.I.P.). The Information and Assistance Department operates by appointment only from Monday through Friday. To schedule an appointment to meet with the Information and Assistance department, Madison County residents, please contact Kelly Chapman 618-465-3298 ext. 115 or Albana Seljimi at ext. 119.