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ejackson@seniorservicesplus.org

Non-Medical In-Home Care Service

Our Non-Medical In-Home Care Service provides clients with the assistance to live independently in the comfort of their homes. We provide assistance with cleaning, cooking, bathing, shopping and errands, and other day-to-day household chores, helping you or your loved one live independently at home. Our In-Home Care Service is available to Madison and St. Clair counties in Illinois. We have offices in Alton and Belleville in Illinois.

Call us toll-free at

1-855-336-4778.

Our Home Care Aides Provide Assistance With:

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Cleaning
Grooming assistance
Laundry
Meal preparation
Medication reminders

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Observe physical and mental function
Respite care for family caregivers
Shopping and errands
Transportation
And other day-to-day activities

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We provide a free needs assessment so that we can work with you to develop a plan of care that is tailored to your needs. Our home care aides are available 7 days a week from 6am - 9pm.

Trained and Qualified Staff

We want you to feel safe with our home care aides, so we go through rigorous testing to ensure that clients receive the best care possible. From the very start and throughout their employment, our home care aides are held to the high standards that you expect and our agency maintains such as:

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A minimum of 24 hours of training for homemakers who are not Certified Nursing Assistants
Annual evaluations
Communications with previous employers

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Home visits by Senior Services Plus, Inc. Homemaker Supervisors
Mandatory quarterly in-service meetings
Pre-employment and random drug screening
State and local background checks

All employer responsibilities are handled, including taxes, insurance, benefits, and workers’ compensation. We train and supervise our home care aides. Our home care aides are licensed and insured.

Illinois

Illinois Home Care

Providing caring, compassionate, reliable, and professional home care, our Illinois offices are located in Alton and Belleville.

Our home care aides provide assistance to older adults in their home and offer personal care services, homemaker chore services, respite care service, hospital sitter service, and companion care service.

Our home care aides provide assistance with day-to-day household chores, helping you or your loved one live independently at home.

First Steps to getting a Home Care Aide into the home:

After receiving the initial evaluation and having services deemed necessary and authorization has been sent over to SSP. Our scheduling team will then call and ask the following questions to insure we place the right Home Care Aide in the home.

What days and times of the week that work best for the client. (We cannot guarantee exact times that are being specified but we will do our best to accommodate as close as possible.)
Earliest and latest time the client would like someone in and out of the home.
Are there pets or smoking in the home?
Any special care and or transportation that will be needed from the Home Care Aide?

Accepted Insurance Providers for In-Home Care

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Check with your respective insurance to determine coverage. We also accept Private Pay.

Quality and Assurance

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We have a Quality Assurance Department to assure service standards between the client and the home care aide. Quarterly and monthly calls are made to ensure the client and the home care aide are a good match and are receiving quality service.

We are available for any questions or issues clients and home care aides may have.

The SSP Q+A team services home care clients and home care aides from our Madison and St. Clair county offices. Please call 618-465-3298 and enter a Q+A team member’s extension when prompted.

Q+A Team Contacts

Q+A Coordinator

618-465-3298 ext. 402

Senior Services Plus, Inc.

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Headquarters

2603 N. Rodgers Ave.

Alton, IL 62002

Phone: 618-465-3298

Fax: 618-465-3302

Email: ejackson@seniorservicesplus.org

Service Area

Our service region
varies by program.

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Hours of Operation

Main Building Hours

Mon - Fri: 7:00AM - 4:00PM

Holidays may affect hours

Wellness Center Hours (effective 1/6/25)

Mon - Fri: 6:00AM - 6:00PM

Saturday: 7:00AM - 12:00PM

Sunday: Closed

Holidays may affect hours

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Senior Services Plus (SSP) is committed to creating inclusive, diverse, and equitable environments for all. With open arms, we strive to foster a sense of belonging where everyone is valued. As a board, as a staff, and as volunteers we welcome the contributions and participation of all people. We recognize and celebrate that everyone has unique abilities, needs, and experiences and we acknowledge the important of diversity in all its forms. SSP is dedicated to ensuring fair treatment, equity of opportunity, and impartiality in access to information and resources for all. SSP is actively engaged in identifying and dismantling racist and oppressive behaviors, policies, and practices to advance justice and create a more inclusive and equitable society.

Non-Medical In-Home Care Service

Our Home Care Aides Provide Assistance With:

Trained and Qualified Staff

Illinois

Illinois Home Care

First Steps to getting a Home Care Aide into the home:

Accepted Insurance Providers for In-Home Care

Quality and Assurance

Q+A Team Contacts

Senior Services Plus, Inc.

Headquarters

Service Area

Hours of Operation

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