What is the Ombudsman Program?
The Ombudsman program was developed to provide advocacy for older adults and adults with disabilities who reside in long-term care facilities. It is required in each state by the federal government. This program helps residents get relief from abuse, neglect, financial exploitation, and inadequate living conditions.
Our Ombudsman also work to encourage long-term care facilities to adopt a more resident-centered approach that gives residents more choices and creates a more home-like atmosphere. Additionally, our Ombudsman program provides facility and community education, supports resident and family councils, and advocates for legislation that improves rights of long-term facility residents.
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At SSP, we cover the St. Louis Metro East counties that include all long-term care facilities in Bond, Clinton, Madison, Monroe, Randolph, St. Clair, and Washington counties in Illinois. We have five full-time Ombudsmen including three at SSP in Alton and two in our Belleville office. For complaints and concerns from residents or others, you can call 618-465-3298 Ext. 127 to make a report.
To find out more or to see if you qualify, you may visit the 
Illinois Department on Aging’s website here.
